1.The service and the scope of the service purchased by the CUSTOMER is indicated to her/him together with this contract.
2. CUSTOMER declares that he/she has read and been informed about all preliminary information regarding the qualifications of the service purchased, price and payment method and performance, and has given the necessary approval electronically.
3. The CUSTOMER accepts that he/she is obliged to comply with the laws and practices which the facility he/she will stay in is subject to, with the approval given electronically regarding the purchase of the service, and that he/she bears all responsibility regarding the luggage and its contents.
4. Since hotel situations, concepts and qualities vary from facility to facility and city to city, the CUSTOMER accepts that he/she has made a reservation for the service he/she purchased with his/her own choice and will.
5. Prices:
Unless otherwise specified, expenses resulted from outside the scope of the service are not included in the prices on https://theseventynine.co.
Prices in this website are based on known costs as per service date and are subject to change without prior notice as they may be influenced by any price increases (fuel surcharges, entrance fee increases, taxes etc.).
Hotel fees are determined based on the fees on the programming date. The cost of extra food and beverages, personal expenses and all services received outside the program will be paid to the hotel and relevant places by the CUSTOMER. Some hotels make provision for extra expenses at check-in and clear them at check-out. By approving this contract the CUSTOMER gives acceptance on this matter.
6. Payment:
Payment can be made by credit card or bank transfer. Any charges which may occur from the bank(s) will be at the expense of the customer.
50% of the total amount shall be charged on the confirmation date to ensure your services. The remaining amount will be charged first day of your trip to Turkey.
If the relevant bank or financial institution does not pay the service fee to The 79 after the service is performed, due to the reasons arising from the CUSTOMER’s credit card, the CUSTOMER will be responsible for the service fee and any resulting damages, together with the interest accrued from the date of reservation.
7. Amendments by the Customer:
Amendments are allowed subject to availability up to 1 week prior to beginning of the tour yet possible price differences will be calculated and depending on the amount of work involved, each change may results in amendment charge in addition to any further costs or charges that we incur from our suppliers in making the alterations.
8. Cancellations by the Customer:
Should you for any reason have to cancel your booking(s) you must give us a written notice of cancellation signed by the person who initially made the reservation.
The CUSTOMER can cancel her/his booking(s) free of charge until 7 days before arrival. The amount, which was made on the reservation date, shall be returned to the CUSTOMER within ten business day after the written notice of the cancellation. Refund periods may vary depending on the bank and country of the card. Once The 79 made the refund payment, it has no liability on this regard.
If the CUSTOMER cancel in 7 days but not less than one day to the arrival, fee for one day of the tour will be charged. That fee will be deducted from the initial payment, which was made on the reservation, and the remaining shall be returned to the CUSTOMER within ten business day after the written notice of the cancellation. Refund periods may vary depending on the bank and country of the card. Once The 79 made the refund payment, it has no liability on this regard.
If the CUSTOMER cancel a day or less before the travel date or do not turn up for the reservation, then the first payment, which is the 50% of the total amount, will be non refundable.In case of the no show; The 79 has right to cancel all reservations and services made on behalf of the CUSTOMER and terminate the Agreement and no refund will be made to the CUSTOMER.
9. Amendment or Cancellations by The 79 or its suppliers:
The 79and its service suppliers reserve the right to amend or cancel any of the services. The refund only will be made if the amendment or cancellation resulted from our fault and the customer would not agree with the proposed alternative services.
Delays in services – due to cases of force majeure – or any other reason (traffic jams, last minute re-organization for the well-being of the customer, technical defects of the vehicles…) are not considered as amendment nor cancellation. Delays which are just beyond the control of The 79 and/or their supplier and can happen.
10. Force Majeure:
“Force Majeure” are all events beyond the control of The 79 and their service suppliers which may prevent the realization of the services such as natural disasters (earthquakes, floods, epidemics), war, union actions as all what may result of these. Should a customer, due to a “Force Majeure”, have to interrupt services booked via https://theseventynine.co, The 79 cannot be held responsible for it nor be asked compensations.
11. The Scope of the Service:
VISA PROCEDURES and SERVICES, INSURANCE SERVICE and TRANSFER SERVICE are not included in the service purchased. Only hotel accommodation, tour guides and the services which were stated in the chosen program are included in this purchased service, and an additional fee will be charged if the CUSTOMER applies for other specified services.
12. The Matters Regarding the Chosen Hotel:
For the purchased service, the CUSTOMER makes a reservation by choosing a hotel of her/his own free will, and no objection can be made to the 79 regarding any issue that does not comply with her/his personal choices and preferences regarding the service. Because The 79 is only an intermediary between the hotel and the CUSTOMER. Complaints/satisfaction etc. arising from the hotel should be reported to the hotel personally by the CUSTOMER.
The 79 does not take responsibility for late check-in/late check-out situations, and the CUSTOMER is obliged to convey these requests to the hotel personally, as this is a matter which is completely within the control of the hotel. Since some hotels may not provide reception service between certain hours, it is very important for the CUSTOMER to personally contact the hotel for check-in requests after 09.00 pm, and if the CUSTOMER does not make this contact, The 79 cannot be held responsible for the CUSTOMER’s inability to enter the hotel.
The CUSTOMER’s early check-out request after the start of the accommodation registration will be evaluated in accordance with the approval of the hotel. Since whether a refund will be made in case of early departure from the hotel is in hotel/collaborating intermediary institution’s control, no request or objection can be made to The 79 in this regard. In case of early departure from the hotel, the CUSTOMER irrevocably agrees to pay the entire reservation amount and not to make any claims against The 79 in the future.
Other Matters:
13. The CUSTOMER will keep her/his passport, valid visa and identity card with her/him during the stay. The 79 will not have any legal or criminal liability in case the CUSTOMER is prevented from entering regarding the passport or visa or due to personal reasons arising from the CUSTOMER (tax debt, lack of a visa or refusal of permission by any government institution, etc.). CUSTOMER accepts that he/she will bear the consequences of cancellation and delay that may arise for this reason and will pay the contract price.
14. After purchasing the service, the CUSTOMER is personally responsible for all damages caused to the hotel, hotel employees, third parties, our suppliers or other persons during her/his stay. CUSTOMER agrees that he will not make any claims to the 79 due to damages caused by her/his own fault or incurred due to the fault of other persons.
15. CUSTOMER(s) who do not have approval/signature in this document but participate in the service are deemed to have accepted and undertaken these rules upon reading and approval by the CUSTOMER(s) whom they have assigned to register on their behalf. The 79 reserves the right to appeal to other CUSTOMERS for the collection of the excess amount or service fee paid to the CUSTOMER(s) who approved this document.
16.CUSTOMER, give her/his consent to be informed about the services, advertisements, announcements, campaigns and activities of the brands and suppliers operated by The 79 and the organizations it cooperates with; via commercial electronic messages/SMS etc. in accordance with Personal Data Protection Law Numbered 6563. If the CUSTOMER wishes to cancel his/her approval, he/she will notify this situation to The 79’s communication channels included and The 79 will terminate the notification.
17. The CUSTOMER is obliged to follow and control the belongings he/she has with him, and The 79 has no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited to a maximum of the refund of the tour cost.
18. CUSTOMER may transfer the service to a third party who meets the conditions by notifying it in writing up to 7 days before the start of the service. The transferee is responsible, together with the transferor, for the total balance and all expenses arising from the transfer. CUSTOMER is obliged to submit all termination/transfer requests to the 79 in writing before the start of the service.
19. The CUSTOMER accepts that cancellation conditions of each hotel and places are different, and in case of this situation arises hotels and places’ rules would take place.